ABOUT US

Welcome to Whalas!
At Whalas we not only sell pajamas; We offer you a unique experience to sleep under the sea! Immerse yourself in the enchanting world of our playful and comfortable whales, designed to provide you with maximum comfort and style as you immerse yourself in the world of dreams.
Why whales? Because, just like these majestic creatures of the ocean, our pajamas are synonymous with grace, tranquility and comfort. From the depths of the ocean to your bedroom, we want you to feel at home surrounded by the serenity and warmth that only our whales can offer.
Our pajamas are not only soft to the touch, but are also made from high-quality, environmentally friendly materials. We care about the well-being of our planet as much as you care about your sleep, which is why we strive to bring you products that are kind to both you and the ocean we love.
At Whalas we believe in the importance of taking care of ourselves and our environment. That's why every purchase you make not only guarantees you a restful night's sleep, but also contributes to our marine conservation efforts. With each pajama, you are helping to preserve the habitats of whales and other marine species, because we firmly believe that together we can create change in the world.
So, are you ready to immerse yourself in a world of comfort, style and environmental awareness? Join the Whalas family today and start dreaming big with us!
Make your nights more magical with Whalas, where sleep meets the sea!

"Privacy Policy"

1. Introduction

Welcome to Whalas("we", "our" or "us"). This Privacy Policy governs how we collect, use, disclose and protect personal information obtained from users ("you" or "users") of our website.

2. Information we collect

We may collect personal information such as your name, email address, postal address, telephone number and payment details when you interact with our website, create an account, place an order or subscribe to our newsletter.

3. How we use your information

We use the information collected for the following purposes:

- To process and fulfill your orders

- To provide customer service

- To send regular emails and updates

- To personalize your shopping experience

- To improve our website and services

4 How we protect your information

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. We use industry standard encryption techniques and secure servers to protect your data.

5. Disclosure to third parties

We do not sell, trade, or transfer your personal information to third parties unless we provide you with prior notice. However, this does not include trusted third parties who help us operate our website, conduct business or provide services, so long as they agree to keep your information confidential.

6. Cookies

We use cookies and similar technologies to improve your shopping experience on our website. You can choose to disable cookies through your browser settings, but this may affect some features of our site.

7. Third party links

From time to time, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

8. Protecting Children's Online Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 years of age. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately.

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting of the updated policy on our website.

10. Contact us

If you have any questions or concerns regarding this Privacy Policy, please contact us at shopezmx23@gmail.com . By using our website, you agree to the terms of this Privacy Policy.

"Terms of Service"

Last update: July 4, 2024

Welcome to WHALAS. These Terms of Service ("Terms") govern your use of our website and purchase of our products, in particular our whale pajamas. By accessing our website and making a purchase, you agree to comply with these Terms. If you do not agree with any of these terms, please do not use our website or purchase our products.

1. Use of the Website

1.1 You agree to use our website in a way that does not interfere with its operation and that complies with all applicable laws.

1.2 You are not permitted to use our website for any illegal or unauthorized purpose.

2. Registration and Account

2.1 To make a purchase, you may be asked to create an account by providing accurate and complete personal information.

2.2 You are responsible for maintaining the confidentiality of your account and password and accept responsibility for all activities that occur under your account.

3. Products

3.1 Description of Products: We endeavor to describe our products accurately. However, we do not guarantee that the descriptions are completely accurate, complete or error-free.

3.2 Availability: All products are subject to availability. We reserve the right to limit the quantity of any product we offer.

4. Prices and Payments

4.1 Prices: Product prices are displayed on the website and are subject to change without notice.

4.2 Payments: We accept various payment methods, including credit and debit cards. By making a purchase, you agree to pay the full price of the products ordered.

5. Shipping and Delivery

5.1 Order Processing: We strive to process and ship orders in a timely manner. Delivery times may vary depending on your location and product availability.

5.2 Shipping Costs: Shipping costs are calculated and displayed at the time of purchase.

5.3 Risk of Loss: All purchased products are shipped pursuant to a shipping contract. This means that the risk of loss and title for the products pass to you upon delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy: We accept returns within 30 days of delivery if the product is in its original condition. Please see our Return Policy for more details.

6.2 Refund Processing: Refunds will be processed using the same payment method used for the original purchase.

7. Intellectual Property

7.1 All contents of our website, including text, graphics, logos, images and software, are the property of WHALAS and are protected by intellectual property laws.

7.2 No unauthorized reproduction, distribution or use of any content on our website is permitted without our express written consent.

8. Limitation of Liability

8.1 WHALAS will not be liable for any indirect, incidental, special or consequential damages resulting from the use of or inability to use our products or our website.

8.2 In no event will our total liability to you for all damages, losses and causes of action exceed the amount you paid for the products purchased through our website.

9. Applicable Law

9.1 These Terms shall be governed and construed in accordance with the laws of the country in which our company is located, without regard to its conflict of law provisions.

10. Changes to the Terms of Service

10.1 We reserve the right to modify these Terms at any time. Modifications will take effect immediately upon posting on our website.

10.2 It is your responsibility to periodically review these Terms to be aware of any changes. Your continued use of our website constitutes your acceptance of such changes.

11. Contact

11.1 If you have any questions about these Terms, please contact us at:

Email: support@whalas.com

By using our website and purchasing our products, you agree to these Terms of Service. Thank you for choosing WHALAS.

"Refund policy"

Last update: July 4, 2024

At WHALAS, we want you to be completely satisfied with your purchase of our whale pajamas. If for any reason you are not completely satisfied, we are here to help you with our refund and returns policy.

1. Returns

1.1 You have 30 calendar days to return an item from the date you received it.

1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3 Items on sale or purchased at a discount are not eligible for return unless they have manufacturing defects.

2. Return Process

2.1 To initiate a return, you must contact us via our email support@whalas.com with the order number and a description of the reason for the return.

2.2 We will provide you with a prepaid return label and instructions on how and where to send your package. Items sent back to us without previously requesting a return will not be accepted.

3. Refunds

3.1 Once we receive your returned item, we will inspect it and notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

3.2 If your return is approved, we will process your refund to your original payment method within a set period of days, depending on the policies of the issuer of your credit card or other payment methods.

4. Non-returnable items

4.1 Some items cannot be returned. These include personalized products or intimate products such as underwear that have been used.

4.2 Gift cards are not returnable or refundable.

5. Changes

5.1 We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at support@whalas.com and we will provide you with the necessary instructions.

5.2 For exchanges due to incorrect size or change of preference, the customer will be responsible for the return shipping costs and the new shipment.

6. Shipping Costs

6.1 Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6.2 In the case of a return for a defective item or error in the order on our part, the return shipping costs will be borne by us.

7. Late or Missing Refunds

7.1 If you have not yet received a refund, first check your bank account again.

7.2 Then contact your credit card company, it may take some time before your refund is officially posted.

7.3 If you have done all of this and still have not received your refund, please contact us at support@whalas.com.

8. Return Shipping

8.1 To return your product, you must send it by post to the address we will provide you when initiating the returns process.

8.2 Depending on your place of residence, the time it may take for your exchanged product to arrive may vary.

9. Contact

9.1 If you have any questions about our refund and returns policy, please contact us via:

Email: support@whalas.com

Thank you for shopping at WHALAS. We are committed to providing you with high quality products and exceptional customer service.